If you’re running an HVAC company, you typically won’t get a second chance to capture a new customer. Your business always needs to provide a live answer on that first phone call from a new customer. That’s why all HVAC related businesses must take advantage of Ring Savvy’s 24/7 live answering service. Our virtual receptionist team is available to answer all of the incoming calls you and your staff can’t get to throughout the day and night. They’ll know exactly how to interact with your distressed callers and will keep new customer opportunities from passing your company by.
HVAC consumers aren’t looking to shop around
People dealing with a heating or air conditioning issue want help as quickly as possible, and when searching for assistance, will often go with the first business that provides them with a live answer and comes across as competent over the phone. Very few consumers, if any, will leave an HVAC business a voicemail message and patiently wait for a call back, while their family or place of work suffers without heat during the winter or without AC during the summer. When using Ring Savvy, you’ll always be able to provide consumers in urgent situations the immediate live attention they are looking for.
Provide callers emergency assistance in real time
With our virtual receptionists working on behalf of your HVAC company, your callers will never have to wait more than a few rings to speak with a live person. Even if they call in the middle of the night, we will have a trained representative for them to speak with. When customers call in regarding emergency issues, our receptionists will have the ability to transfer the call over to you or a trusted technician right away. For HVAC companies, Ring Savvy offers an on-call dispatch system. Under this system, you can put specific technicians on call for certain nights, and when an emergency situation arises, we’ll know to contact the technician you designate for that time slot first.
Having Ring Savvy dispatch your technicians when you don’t have staff readily available can make your business operate more smoothly, and will ensure a timely response for your customers. We will of course, let your technicians know where they are going, what type of issue the customer is having, and then let the customer know how far away help is.
Additional features for HVAC companies
For less time-sensitive HVAC issues, our receptionists can take your callers through the new customer intake process. We’ll gather all of your caller’s personal information, as well as details like what type of heating or AC issue they are dealing with and how quickly they are looking to be helped. All of the information we gather will be sent your way via text and/or email message, allowing you to always stay on top of new customer opportunities, even if you’re out of office working another job. Our receptionists are even capable of booking installation or repair appointments directly into your calendar, saving your from having to make additional calls.