If you own an HVAC company you know going into any given year which weeks will be your busiest. The same goes for those working in accounting, landscaping and heating/oil. Some industries just have well-established busy seasons, and as you probably already know, those seasons truly have the power to make or break you.
If your business is currently prepping for its next busy period, you’ll want to make sure lead capturing is a priority. And the only way to make sure your company has the chance to capture 100% of its new leads is to invest in a live answering service like Ring Savvy. In this post, we’ll cover what our virtual receptionist team can do to help make your next busy season a rousing success.
The Benefits Of 24/7 Live Phone Coverage
Let’s say you work in HVAC. You get a call at 5:30 in the morning. You’re sleeping and hear the phone ringing. You’re exhausted and need more sleep, but know you can’t afford to miss out on any new business. So you reluctantly pick up the call, do your best not to sound aggravated, and begin listening to the customer’s problem, hoping that their call was actually worth getting out of bed for.
Now imagine the same situation, except this time, you have the support of Ring Savvy’s live answering service. Perhaps the best part about our service is that our virtual receptionist team is available to pick up calls 24 hours a day, seven days a week. So with the support of Ring Savvy, you can now ignore that 5:30 in the morning call, and let one of our highly trained virtual receptionists handle it for you. They’ll provide your caller with a warm greeting (probably a lot warmer then you’ll give at 5:30 in the morning) and let them know which company they have reached.
Our receptionist then takes your caller through a full new customer intake process, in which they ask a series of questions designed to extract information about the prospect’s reason for calling and needs from your business. The information that gets collected is sent to you in text and email message form right after the call concludes.
If you prefer, we can contact you directly anytime one of our receptionists identifies a caller as a potential customer, and offer you the chance to be connected with the caller in real time via live transfer.
With this system in place you won’t feel the constant stress of having to answer every single one of your incoming calls, and you’ll be able to access new customer opportunities via message before having to get on a call yourself. And remember, Ring Savvy is a 24/7 service, so we have you covered during normal working hours, evenings, weekends and even national holidays.
Why Can’t I Just Rely On My Voicemail?
You can, but we certainly wouldn’t recommend it. Most modern day consumers can’t stand getting sent to voicemail, and those feelings only become more amplified when they have an urgent issue to deal with like a malfunctioning heating system in the middle of the winter.
Failing to give new prospects a live person to speak with right away, is just asking them to start shopping around with your competition. Phone numbers for all of your competitors can be found via a quick Google search, so who in their right mind would just leave a message then patiently wait for your call back when they have a problem that needs immediate fixing.
Ring Savvy’s live answering service will let all of your potential customers know that your business is ready to assist right away. Our highly trained virtual receptionists will know exactly what to say to make your customers feel cared for, and will keep them calling up your competitors for help, even when you can’t get to the phone yourself right away.
What Happens When Busy Seasons Are Over?
At Ring Savvy, we offer pricing plans that are highly affordable and easily adaptable. If your phone answering needs change throughout the year, we can work with you to make appropriate adjustments to your plan as busy seasons begin and end. We also don’t make our customers sign any contracts, so you’ll have the ability to end your relationship with our service at any time if you don’t see it as a long-term fit for your company.
However, if you’re like most businesses, once you try Ring Savvy, you won’t have any desire to give it up. 24/7 phone coverage just makes life too easy, and the lead capturing abilities our receptionists basically allow our service to pay for itself.
Before your next busy season begins, enjoy a 7-day free trial of Ring Savvy to get an idea of what it’s like using our service. Get started by filling out this form or calling us at 631-600-1111 with any questions.