How To Get Your Company Setup With A Plumbing Answering Service

Joe GalottiMarch 4th, 2021

Previously on the Ring Savvy blog, we discussed three key things to know about using a plumbing answering service. You can read the whole post here if you’d like, but if you’re short on time, here’s a short summary of what was covered.

A great phone answering service can help plumbers:

  • Provide emergency assistance: Today’s elite phone answering services work on a 24/7 basis, allowing your business to always be available to communicate with distressed customers who have urgent problems.
  • Setup an intelligent dispatching system: A top notch phone answering service will be able to direct calls and messages to specific members of a plumbing company’s team, helping ensure that customer requests still get attended to when business owners are unavailable. 
  • Connect with new customers: These days the best phone answering services will provide businesses with bilingual phone answering capabilities, which companies can utilize to help engage with new callers who’s preferred spoken language isn’t English. 

Plumbing companies have a tremendous amount to gain from investing in professional phone answering assistance, and getting set up with a quality service is a lot easier than you might think. In this post, we’ll walk you through the process of how to get started.

Which Phone Answering Service Should Plumbing Businesses Be Using?

There are certainly a lot of options to choose from these days, but we believe the best place to start your search is right here at Ring Savvy. Our virtual receptionist team has been answering calls on behalf of plumbing companies for several years. As you can probably guess, having an experienced receptionist on the line means a great deal when you’re trying to make a quality impression on a first time caller to your business. Having a knowledgeable and prepared receptionist in place can often be the difference between getting a new customer or losing one to a competitor.   

Not only is our receptionist team highly trained to handle new requests from plumbing customers, but they work on a 24/7 basis. This means that when a customer calls your company at four in the morning with an emergency issue, a member of our receptionist team will always be there to answer on your behalf. They’ll let the caller know they’ve reached a place that can help, collect their essential information, and work to connect the caller with a member of your team as quickly as possible. 

Ring Savvy is also one of the best when it comes to getting businesses set up an intelligent dispatching system. We know plumbing issues can be time sensitive, and we’ll work with you to make sure the right member of your team is being contacted when new customer opportunities arise. You’ll simply tell us which people on your staff should be our receptionists’ first point of contact during certain times of the week, and we’ll make sure your new prospects get connected with the correct person every time.

We should also mention that Ring Savvy provides bilingual phone answering services. A significant portion of our receptionist team speaks Spanish as a first language, which allows us to provide Spanish speaking receptionist coverage to the companies we serve. Anytime a Spanish speaking individual reaches out to your business, we’ll have a receptionist ready to greet them on your behalf, and take them through the new customer intake process.

So yes, we definitely feel that Ring Savvy checks all the boxes of what a plumbing company should be looking for in an answering service. But you should really give our service a trial run and find out for yourself.

Three Easy Steps To Get Started

We’re thrilled to tell you that all plumbing businesses get to try out Ring Savvy for free for seven whole days before ever having to make a payment, sign a contract or even put down a credit card. If you’re interested in taking part in a free trial with our plumbing answering service, you’ll just need to follow these steps.

Step 1: Submit your name, email, phone number and company name via our free trial form, which can be found here. You can also call us if you prefer at 631-363-1000.  

Step 2: Have a phone conversation with one of our friendly and knowledgeable account executives. The executive you speak with will take the time to answer any questions you may have about using our service. Then you’ll work with our executive to customize our service to your exact liking, going over details such as how our receptionists should greet your callers and what information they should collect from first-time callers to your business.

Step 3: See our service in action for your business for an entire week, and experience firsthand the level of impact our receptionist team makes on your day-to-day life. When the trial period ends, our team will reach out to you to discuss what moving forward with Ring Savvy as a paying customer will look like. 

It truly is as simple as that. You give us some information about your business over a phone call that tends to last in the 10 to 20 minute range, and we’ll take care of the rest. We hope to be hearing from you soon!