How A Plumbing Answering Service Helps You Handle Overnight And Weekend Calls

Picture this: you’ve decided to expand your plumbing business and begin taking overnight and weekend jobs — at a special rate, of course. You’re enjoying an evening with your family, and your phone rings. Or maybe you’re at a weekend barbecue with some friends, and your phone doesn’t stop ringing.

If you let those callers go to voicemail, you’re probably not getting their business, because most customers will just move on to the next plumber on their list. On the other hand, if you’re answering every call, it can feel like you never get a break.

We’re not trying to discourage you from taking calls outside your regular business hours. In fact, we’re here to tell you that it would be so much easier with Ring Savvy’s help. Here’s how our plumbing answering service helps you handle overnight and weekend calls.

Our Receptionist Team Will Screen All Your Calls

It’s one thing to be tied to your phone during business hours, but on nights and weekends it can be a burden to be constantly on the lookout for phone calls. And with spam calls constantly on the rise, it can be frustrating to interrupt your evening just to hear a robot try to sell you something you don’t need.

That’s why you should let Ring Savvy’s plumbing answering service handle your calls first. Every call that goes to your number will reach one of our highly-trained virtual receptionists, who will first and foremost make sure the caller is actually interested in hiring you. That means you’ll never have to worry about spam calls again.

In addition, our virtual receptionists can schedule appointments, so any calls that aren’t emergencies can be handled without your phone ever ringing. You determine the dates and times we can schedule ahead of time, so you’ll never be double- or over-booked. With Ring Savvy, you’ll be able to enjoy a quiet evening with your family, or a Sunday barbecue with your friends, without constantly checking your phone or being interrupted.

We Can Handle Your Dispatch, Too

You might think, “Fine, an answering service can handle any non-emergency calls, but if a real emergency comes through, I’ll still have to field the call and dispatch my technicians.” The whole reason you’re taking calls after business hours is to snag the customers who need emergency service, after all. So why hire an answering service if it can’t help you with those calls?

While it may be true that other answering services can’t help you, Ring Savvy’s plumbing answering service can. Our virtual receptionists can serve as your dispatchers, calling your technicians and sending them to jobs if needed. All we need is your schedule, your technicians’ contact information, and what you’d like us to tell customers as our virtual receptionists attempt to dispatch a technician to them. 

Here’s an example of how our plumbing answering service would handle your dispatch, in three simple steps:

Step One: A customer dials your number at 3 a.m. on a Wednesday morning. They reach one of our virtual receptionists, who will greet them warmly and ask the reason for their call.

Step Two: The customer indicates their call is about an emergency. The virtual receptionist will then gather the caller’s address and any other information necessary to complete the job.

Step Three: The virtual receptionist will place the customer on hold and check your on-call schedule. They’ll then reach out to your on-call technician and give them all the information they need. Then, the virtual receptionist will get back on the line with the customer and tell them that help is on the way.

That’s it! You’ll never need to wake your family up in the middle of the night again, unless you’re the one on call. If you’d like to speak to new customer callers anyway, just to give your business the personal touch, you absolutely can. Simply set up a custom call protocol, and our virtual receptionists will transfer any and all calls you want to handle personally to your phone.

Ring Savvy Will Help You Reclaim Your Weekend

With Ring Savvy’s plumbing answering service handling your calls, you can have your cake and eat it too. You’ll be able to open your business up to fielding overnight and weekend calls without sacrificing your nights and weekends.

There’s plenty more to Ring Savvy, as well. If you already have a receptionist during business hours, our overflow call handling feature allows you to support your receptionist and ensure you never miss a call. And if you’re expanding your business to handle late-night and weekend customers, why not expand to the Spanish-speaking community in your area as well? Ring Savvy’s 100 percent U.S.-based virtual receptionist team is bilingual, so we can help your business grow in other directions as well.

Ready to reclaim your nights and weekends while still being able to handle night and weekend calls? Click here or call 631-363-1000 to sign up for our free trial. For a limited time, we’re offering businesses that sign up with our service their first 400 minutes free.