Five Ways An HVAC Answering Service Can Help Your Company Achieve More This Spring
It can be hard to believe, depending on which part of the country you’re in, but winter is ending and spring is on its way. For HVAC companies, that means fewer emergency calls, and more installations and routine maintenance. And with each season comes a unique set of problems: in the spring, that’s scheduling headaches and calls from people trying to stay one step ahead of the weather.
Ring Savvy is here to help you handle the busy, rainy spring months. From picking up the phone when you can’t make it, all the way to managing your schedule, here are five ways our HVAC answering service can help you stay on top of the spring rush:
1- Answering Every Call
Phone ringing off the hook? Maybe you’re on your lunch break, or driving from one job to the next and can’t quite get to the phone. Or perhaps it’s 2 AM and there’s an emergency call coming in. No matter what’s going on, there are always customers calling and no way to answer every single call.
And yet, if you want to take advantage of every opportunity to grow your business, that’s what you have to do. Staying by the phone 24/7 is next to impossible, but if you let that call go to voicemail, you may lose that customer to your competition. In that case, you say goodbye to all the advertising money you spent on your HVAC marketing.
With Ring Savvy’s 24/7 HVAC answering service, you can have all the benefits of a receptionist staff without any of the headache. Night or day, rain or shine, our 100-percent-U.S. based virtual receptionists are ready to answer your calls. If you want to personally handle more calls, you can even set up our service to answer on the third or fourth ring, so that any time you’re unable to get to the phone you’ll always have our support.
2- Getting All the New Customer Information You Need
Every service call is different, and each requires a different sort of care. In the spring, HVAC companies deal mostly with preventative maintenance and general installations, which are two completely different beasts. Ring Savvy understands that, and our virtual receptionists are trained to answer calls and gather all the information you need with specialized new customer intake.
While performing new customer intake, our virtual receptionists will gather contact information first: name, phone number, address, and email address. You know your business better than anyone else, so what happens next depends on the script give us for answering your calls.
For example, you’re probably going to want a description of whatever problem their HVAC system is having. But you can also collect information like brand names, installation dates, date of the last maintenance; our virtual receptionists can gather any information that helps you serve the customer in that first call.
In addition, we also offer live call transferring. Want to make sure a customer gets your personal help? Our virtual receptionists gather all the information you request and send it to you in a text or email, and if you decide you want to handle that call personally, you can have it transferred right to you and pick up where we left off. If not, you can leave the call in our capable hands, and schedule a follow-up later.
3- Letting Us Take Care of Scheduling
In the winter and summer, your HVAC company probably deals with a lot of emergencies. People whose houses are freezing because their heater stopped working, or who are sweating through the night because their AC froze over. In those months dispatching and having on-call technicians is key.
But in the spring? People are looking to service their HVAC units, but not urgently. They have busy schedules, and you, of course, have your busy schedule, and figuring out how to fit it all in can be a massive headache.
Ring Savvy to the rescue again. Our HVAC answering service also offers appointment scheduling and calendaring. Our virtual receptionists will answer your calls and fit customers into a pre-approved set of dates and times — we won’t ever double-book you. All the customer information you requested will be available, so you know exactly where you’re going and what you’re doing when you get there.
4- Dispatching Your Technicians in Case of Emergency
Of course, just because winter is over doesn’t mean the emergencies stop coming. Life hands your customers lemons all year long; make lemonade with our 24/7 dispatch.
Say you keep a few technicians on call on weekends, or overnight. When a customer calls your company and says it’s an emergency, our virtual receptionists can send whoever is on call to them as soon as possible. That way, you can take advantage of those emergency and overnight rates.
This service in particular will be very helpful when summer rolls around again, as you’ll have our expert virtual receptionists help you achieve the best HVAC emergency response in your area.
5- Reaching Those Spanish-Language Customers
No matter where in the country you are, you’ll make more money if you’re able to handle incoming calls in both English and Spanish. Just think of all the people who are more comfortable speaking in Spanish who might be turned away if they have trouble communicating with your business.
We here at Ring Savvy think that’s really important, which is why we saved it for last: all of the above features are also available in Spanish with our bilingual answering service. Our 100-percent-U.S. based virtual receptionists can help you access this market. Start growing your Spanish-language customer base in the spring with installations, and come back to service those new HVAC units in the summer if they get overworked.
Final Thoughts
Investing in an HVAC answering service will help you get more business, handle all the scheduling headaches coming in the spring, and even dispatch your technicians in case of an emergency. Rain or shine, winter storm or heat wave; regardless of the season, Ring Savvy will help your business grow year-round.
Take advantage of the last few weeks before spring by clicking here or calling 631-363-1000 to sign up for our free trial. For a limited time, we are also offering businesses that sign up with our service their first 400 minutes free!