Three Things To Know About Using A Janitorial Answering Service

Joe GalottiMarch 26th, 2021

These days cleaning services are in high-demand, and if you own a janitorial business, there will be plenty of chances to get hired. However, actually taking advantage of all this new financial opportunity isn’t as easy as it seems. 

Sadly, there is no guarantee that when people call into your company it will translate into new business. In order to turn prospects into paying customers, you’ll need to be answering incoming phone calls right away, and giving callers a live and professional representative of your business to engage with. 

If you send a prospective customer to your voicemail, they in most cases won’t feel inclined to leave a message and patiently wait for your call back. Instead, they’ll immediately start calling around to your competition for help. By the time you do call them back, they’ll likely have found someone else for their cleaning job, and you’ll be out of luck. 

If you run a growing janitorial company, and are lacking in receptionist staff, it’s only natural that you’ll end up missing some customer calls throughout the day. But thanks to services like Ring Savvy, you don’t have to let those missed calls turn into missed cash. Using our virtual receptionist team can help ensure that your business is able to take advantage of all of the job opportunities it has available to it and reach its maximum income potential. 

Before making a decision on whether to participate in a 7-day free trial of Ring Savvy, let us clue you in on a few important things to know about our janitorial answering service. 

1- We’ll Make Sure Your Business Never Misses A Call Again

If a call comes into your company in the middle of the work day and you can’t answer it, one of our virtual receptionists will be there to pick up on your behalf before the person reaches your voicemail. The same is true if a customer calls in on a weekend. Or during the middle of the night. Or even on Christmas day.  

Ring Savvy offers live phone coverage for your business 24/7/365, meaning your prospective customers will never have to wait to speak with a live person when they have urgent job requests. Our highly trained receptionists will always be there to offer your callers a warm greeting and let them know they’ve reached a company that’s ready to help. If a person is calling into your business for the first time, our receptionist will expertly take them through the new customer intake process, and collect all of the essential details of their reason for calling. Business owners will even get the chance to personalize the intake questions we ask!

Sending customers to your voicemail is a clear cut message that their time isn’t very important to you. Using our always live janitorial answering service will signal to callers that you view their problems as important and that help for their issues is just around the corner. Instead of feeling inclined to call around to other janitorial companies in your area, your prospective customers will be eagerly awaiting their next call with your company, which they can book through our receptionists

2- We’ll Keep You Updated Throughout The Day With Customer Messages

Being the owner of a growing business usually means having your hands full for a good portion of the day. And whether it’s balancing the company books or assisting with an on-site job, you really can’t afford to be constantly interrupted by incoming phone calls. Otherwise you’ll never get anything accomplished. 

Having Ring Savvy in place allows janitorial company owners to comfortably ignore calls when they’re busy and still keep tabs on future customer opportunities for their business. Every time one of our virtual receptionists finishes engaging with one of your callers, they’ll send you a text and email message, detailing all of the important details from the call. You’ll be able to view these messages right from your smartphone, and quickly determine what kind of response, if any, the call requires. 

Being able to check messages on the fly will dramatically help cut down on the amount of time you spend on the phone each day. You’ll also always be in the know about who is reaching out to your company, and won’t have to stress about new customer opportunities passing you by. You can give 100% of your focus to the job you’re currently working on, and make sure you provide best possible performance for the customer in front of you. When urgent matters arise and you do need to interrupt a task to return a phone call, you’ll know you’re doing so for a really important reason.     

3- We’ll Help Create Future Customers Opportunities For Your Business

Even in the digital age, word-of-mouth marketing can still be one of your best producers of new customers. If your customers love the work you do for them, and feel like you did a great job of attending to their issues in a timely fashion, there’s a good chance they’ll tell their family and friends about your company. 

Of course the only way you’ll get referrals is if you provide a great experience for the customers you currently have. This is where having a janitorial answering service like ours can come in handy. We’ll make sure your relationships with new customers always get off on the right foot by giving them a live representative of your company to speak with on their very first phone call. During that call, our receptionists will take as much time as needed to make sure your new prospect feels truly heard and cared for, and that they have the opportunity to be helped by your company right away.

Once your new leads become paying customers, our service will continue to make their experience with your business a more enjoyable one. When your customers call up with questions and you can’t get to the phone, one of our virtual receptionists will always be there to offer live support and make sure they don’t feel neglected. And when you’re working on a customer’s job, we’ll cover your phones for you, so you don’t come across as distracted from your work.  

To get started with a free 7-day trial of our janitorial answering service, fill out this form or give us a call at 631-363-1000.